Our Services
Comprehensive Epic System Support & Services
Services
Comprehensive Healthcare Solutions Tailored to Your Needs
EthosCare Partners offers a wide array of ad hoc services for your Epic system, available on an hourly basis or as small-scoped projects. Our team of certified Epic professionals expertly handles new creations, modifications, and optimizations across your entire Epic ecosystem. Services include, but are not limited to
Clinical Tools and Documentation
- ⦁ SmartTexts and SmartPhrases creation and optimization
- ⦁ SmartForms design and implementation
- ⦁ Order sets development and refinement
- ⦁ Individual orders creation and modification
- ⦁ Flowsheet template design and customization
- ⦁ Note templates and macros setup
Patient Care Management
- ⦁ Patient Lists creation and customization
- ⦁ Reporting Workbench report development
- ⦁ Lab Base records creation and maintenance
- ⦁ Result mapping
- ⦁ Order build and optimization
- ⦁ Dashboard creation and customization
System Configuration and Optimization
- ⦁ Order Transmittal configurations
- ⦁ Printer and Workstation setups
- ⦁ User preference settings configuration
- ⦁ Menu customization and optimization
- ⦁ Security template adjustments
Billing and Revenue Cycle
- ⦁ Charge router and charge capture optimization
- ⦁ Coding and compliance tool configuration
- ⦁ Claims management setup
Training and Support
- ⦁ Tip sheet creation and update
- ⦁ eLearning module development
- ⦁ At-the-elbow support planning
Our flexible engagement model allows for scalable support, whether you need a single update or a comprehensive system overhaul. All services are completed swiftly and accurately for a predetermined price, ensuring transparency and cost-effectiveness.
For larger projects or ongoing support, custom packages and retainer options are available. Contact our team to discuss your specific Epic system needs and how we can tailor our services to meet your organization's unique requirements.
Workflow Optimization
Holistic Implementation Approach
To meet client needs comprehensively, a skilled team of Epic systems analysts across various specialties is employed. This multidisciplinary approach ensures that solutions are not only theoretically sound but also practically implementable within existing systems.
Comprehensive Workflow Analysis
Operational and clinical workflows undergo meticulous review to explore all avenues for process streamlining. This thorough examination encompasses every step of the workflow, identifying bottlenecks, redundancies, and areas ripe for improvement.
Sustainable Integration Through Expert Training
Credential trainers are integral to the solution design process, creating a complete training pathway. This ensures
⦁ Seamless integration of new workflows
⦁ Sustainable adoption of optimized processes
⦁ Continuous improvement culture
⦁ Empowerment of staff at all levels
⦁ Sustainable adoption of optimized processes
⦁ Continuous improvement culture
⦁ Empowerment of staff at all levels
Tailored Solution Development
Based on the comprehensive analysis and ethnographic studies, bespoke solutions are developed to optimize workflows. These solutions may include:
⦁ Process redesign and simplification
⦁ Implementation of lean methodologies
⦁ Integration of automation and AI technologies
⦁ Enhanced communication protocols
⦁ Improved resource allocation strategies
⦁ Implementation of lean methodologies
⦁ Integration of automation and AI technologies
⦁ Enhanced communication protocols
⦁ Improved resource allocation strategies
Ethnographic Studies
A flat-fee onsite ethnographic study is available for any workflows of concern. This in-depth, observational approach provides invaluable insights into the day-to-day realities of healthcare operations. By immersing in the environment, our experts gain a nuanced understanding of:
⦁ Staff interactions and communication patterns
⦁ Resource utilization and allocation
⦁ Patient flow and experience
⦁ Technology integration and usage
⦁ Resource utilization and allocation
⦁ Patient flow and experience
⦁ Technology integration and usage
These insights form the foundation for crafting tailored, effective solutions that address the unique challenges of each healthcare setting.
Long-term Support and Optimization
Post-implementation support is provided to ensure the sustained success of the optimized workflows. This includes:
⦁ Regular check-ins and performance assessments
⦁ Iterative improvements based on real-world feedback
⦁ Ongoing training and support for new staff
⦁ Adaptation of workflows to evolving healthcare landscapes
⦁ Iterative improvements based on real-world feedback
⦁ Ongoing training and support for new staff
⦁ Adaptation of workflows to evolving healthcare landscapes
By offering this comprehensive workflow optimization service, healthcare organizations can achieve significant improvements in efficiency, patient care quality, and staff satisfaction, ultimately contributing to better health outcomes and operational success.
Project Management
EthosCare Partners offers comprehensive project management services for system changes and integrations, alleviating the burden on healthcare organizations' internal project management teams. Our expert project managers and Epic-certified specialists ensure smooth, efficient, and successful implementations across the entire project lifecycle.
End-to-End Project Management
⦁ Initial assessment and project scoping
⦁ Stakeholder identification and engagement planning
⦁ Detailed project planning and timeline development
⦁ Resource allocation and management
⦁ Risk assessment and mitigation strategies
⦁ Change management planning and execution
⦁ Quality assurance and testing coordination
⦁ Go-live preparation and support
⦁ Post-implementation review and optimization
⦁ Stakeholder identification and engagement planning
⦁ Detailed project planning and timeline development
⦁ Resource allocation and management
⦁ Risk assessment and mitigation strategies
⦁ Change management planning and execution
⦁ Quality assurance and testing coordination
⦁ Go-live preparation and support
⦁ Post-implementation review and optimization
Epic System Build and Configuration
⦁ Module-specific builds (e.g., EpicCare Ambulatory, OpTime, Radiant)
⦁ Workflow design and optimization
⦁ System integration with existing infrastructure
⦁ Data conversion and migration planning
⦁ Interface development and testing
⦁ Security and access control setup
⦁ Customization of reports and dashboards
⦁ Workflow design and optimization
⦁ System integration with existing infrastructure
⦁ Data conversion and migration planning
⦁ Interface development and testing
⦁ Security and access control setup
⦁ Customization of reports and dashboards
Training and Knowledge Transfer
⦁ Customized training program development
⦁ End-user training coordination and delivery
⦁ Super-user identification and advanced training
⦁ Creation of tailored documentation and user guides
⦁ Ongoing support and education planning
⦁ End-user training coordination and delivery
⦁ Super-user identification and advanced training
⦁ Creation of tailored documentation and user guides
⦁ Ongoing support and education planning
Performance Monitoring and Optimization
⦁ Establishment of key performance indicators (KPIs)
⦁ Regular system performance assessments
⦁ Continuous improvement initiatives
⦁ Post-go-live support and optimization
⦁ Regular system performance assessments
⦁ Continuous improvement initiatives
⦁ Post-go-live support and optimization
Change Management and Communication
⦁ Development of a comprehensive change management strategy
⦁ Creation and execution of a communication plan
⦁ Stakeholder engagement and buy-in facilitation
⦁ Creation and execution of a communication plan
⦁ Stakeholder engagement and buy-in facilitation
Scalable Support Models
⦁ Flexible engagement options to suit organizational needs
⦁ On-site, remote, or hybrid project management models
⦁ Short-term intensive support or long-term partnership options
⦁ On-site, remote, or hybrid project management models
⦁ Short-term intensive support or long-term partnership options
By leveraging EthosCare Partners' project management expertise, healthcare organizations can ensure system integrations are executed efficiently, on time, and within budget. Our team's deep understanding of both project management principles and Epic systems allows for seamless integration, minimized disruption, and optimized outcomes.
Innovative and Flexible Payment Models
At EthosCare Partners, we understand that healthcare organizations face unique financial challenges. Our innovative payment models are designed to provide maximum value, flexibility, and cost-effectiveness, making it easier for healthcare leadership to optimize operations without the burden of significant upfront costs.
Performance-Based Pricing
Pay for Results
⦁ Payments tied directly to achieved savings or improvements
⦁ Minimal upfront costs, reducing financial risk
⦁ Aligned incentives: we succeed when you succeed
⦁ Minimal upfront costs, reducing financial risk
⦁ Aligned incentives: we succeed when you succeed
How It Works
⦁ Initial assessment to identify potential savings areas
⦁ Agreed-upon metrics and targets established
⦁ Implementation of optimization projects
⦁ Regular measurement and reporting of results
⦁ Payments calculated based on verified savings or improvements
⦁ Agreed-upon metrics and targets established
⦁ Implementation of optimization projects
⦁ Regular measurement and reporting of results
⦁ Payments calculated based on verified savings or improvements
Benefits
⦁ Reduced financial risk for your organization
⦁ Guaranteed ROI on implemented projects
⦁ Motivation for continuous improvement and innovation
⦁ Guaranteed ROI on implemented projects
⦁ Motivation for continuous improvement and innovation
Flexible Project-Based Pricing
Tailored to Your Needs
⦁ Fixed price for well-defined, scoped projects
⦁ Milestone-based payments for longer-term initiatives
⦁ Combination of fixed and variable pricing for complex projects
⦁ Milestone-based payments for longer-term initiatives
⦁ Combination of fixed and variable pricing for complex projects
Options Include
⦁ Fixed Price: Ideal for projects with clear scope and deliverables
⦁ Time and Materials: Suitable for projects requiring ongoing support or with evolving requirements
⦁ Capped Time and Materials: Combines flexibility with cost predictability
⦁ Milestone-Based: Payments tied to specific project achievements
⦁ Time and Materials: Suitable for projects requiring ongoing support or with evolving requirements
⦁ Capped Time and Materials: Combines flexibility with cost predictability
⦁ Milestone-Based: Payments tied to specific project achievements
Benefits
⦁ Predictable budgeting for finance teams
⦁ Flexibility to adjust scope as project progresses
⦁ Transparency in pricing and project progress
⦁ Flexibility to adjust scope as project progresses
⦁ Transparency in pricing and project progress
Subscription-Based Model
Ongoing Support and Optimization
⦁ Monthly or annual subscription for continuous services
⦁ Tiered pricing based on organization size or service level
⦁ Includes regular check-ins, optimizations, and support
⦁ Tiered pricing based on organization size or service level
⦁ Includes regular check-ins, optimizations, and support
Features
⦁ Unlimited access to our team of Epic experts
⦁ Regular system health checks and optimization recommendations
⦁ Priority response for critical issues
⦁ Ongoing training and knowledge transfer
⦁ Regular system health checks and optimization recommendations
⦁ Priority response for critical issues
⦁ Ongoing training and knowledge transfer
Benefits
⦁ Predictable monthly costs for budgeting ease
⦁ Continuous improvement without project-by-project approvals
⦁ Build a long-term partnership focused on your success
⦁ Continuous improvement without project-by-project approvals
⦁ Build a long-term partnership focused on your success
Hybrid Models
Customized to Your Organization
⦁ Combine elements of performance-based, project-based, and subscription models
⦁ Tailored to your specific financial situation and project needs
⦁ Flexibility to adjust as your needs change over time
Example
⦁ Base subscription for ongoing support
⦁ Performance-based pricing for major optimization projects
⦁ Fixed-price add-ons for specific enhancements or training
Benefits
⦁ Maximizes flexibility and cost-effectiveness
⦁ Allows for both long-term planning and quick wins
⦁ Adapts to changing organizational priorities
Risk-Sharing Partnerships
True Collaboration for Success
⦁ Shared investment in major transformation projects
⦁ Both parties contribute resources and share in the rewards
⦁ Long-term commitment to achieving substantial improvements
How It Works
⦁ Joint assessment and goal-setting
⦁ Shared resource allocation (financial and personnel)
⦁ Collaborative project execution
⦁ Equitable distribution of achieved benefits
Benefits
⦁ Access to extensive resources and expertise
⦁ Shared commitment to long-term success
⦁ Potential for significant organizational transformation